Terms of Service

Last updated: 2026-10-10

1. Agreement and parties

These Terms of Service (the “Terms”) are an agreement between you (or, if you are acting on behalf of an organization, that organization — and you represent that you have authority to bind it) and [LEGAL INPUT REQUIRED: operator legal entity name] (“Valori”, “we”, “us”), the operator of Valori Cloud (the “Service”) at valori.systems. By creating an account or using the Service you agree to these Terms. If you do not agree, do not use the Service.

2. The Service, beta status, and the open-source kernel

Valori Cloud is a hosted service for deterministic vector storage, knowledge-graph operations, and graph-enhanced retrieval, built on write-ahead logging, snapshots, and a cryptographically chained audit log. The underlying execution engine (the “Valori kernel”) is open-source software, separately licensed under the MIT and Apache License 2.0 (your choice). These Terms govern your use of the hosted Service at valori.systems and app.valori.systems — they do not apply to, limit, or override the open-source license under which the kernel is independently distributed, and running the kernel yourself outside of Valori Cloud is not use of the “Service” under these Terms.

The Service is currently offered as a public beta: the Free and Pro plans are self-service today; Enterprise is in private preview and available only by direct arrangement (see Section 7). Beta features may change, be limited, or be discontinued, and the Service carries no service-level commitment (Section 10).

3. Accounts and security

• You must be at least 18 years old and able to form a binding contract.
• You are responsible for the accuracy of your account information and for all activity under your account.
• You are responsible for safeguarding your login credentials and API keys. We support sign-in with an email and password or with Google or GitHub, and you may enable two-factor authentication (TOTP) and review your active sessions and login history from your account security settings — we recommend using these where available.
• API keys are stored by us only as a one-way hash; the plaintext value is shown once at creation and cannot be retrieved again. You can rotate or revoke a key at any time, which takes effect immediately.
• Notify us promptly at support@valori.systems if you suspect unauthorized access to your account or credentials.
• Self-service account deletion is not available while the Service is in beta. To close your account, contact support@valori.systems.

4. Acceptable use

Your use of the Service must comply with our Acceptable Use Policy, which is incorporated into these Terms. We may suspend or restrict access for violations, or where continued use poses a security, legal, or operational risk to the Service or other customers.

5. Customer data

• You retain all rights to the vectors, metadata, graph structures, and other content you submit to the Service (“Customer Data”). You grant Valori a limited license to host, process, transmit, and make backup copies of Customer Data solely to provide, secure, and support the Service. We do not use Customer Data to train models, and we do not sell it or use it for advertising.
• You are responsible for having the necessary rights and a lawful basis to submit Customer Data, and for configuring any optional external embedding provider you connect — content you route through such a provider is sent to that provider under its own terms, not ours.
• Deleting a project ends your ability to access that Customer Data through the Service. Depending on your plan and hosting tier, underlying storage may be removed immediately or may persist for a period before being purged as part of routine infrastructure maintenance; see the Privacy Policy for what we can currently confirm about this process.

6. Intellectual property

• Customer Data belongs to you, as described in Section 5.
• Valori owns the hosted Service, its proprietary application components, and all improvements to them. The Valori kernel is open-source under the license referenced in Section 2 and is not owned exclusively by Valori in the sense of restricting your rights under that license.
• Third-party software used to provide the Service remains the property of its respective owners and is used under its own license terms.
• If you submit feedback or suggestions about the Service, you grant us the right to use them without restriction or compensation to you.

7. Pricing, billing, and refunds

• The Free plan is available at no charge, subject to the resource limits on our pricing page. Paid plans are billed through our payment processor on a monthly basis; annual billing is not currently offered. Enterprise plans are not self-service and are arranged directly with us.
• Subscriptions renew automatically each billing period until canceled. You can cancel at any time through the billing portal linked from your account settings; canceling stops future renewals, but you keep access through the end of the period you already paid for.
• Fees are non-refundable except where required by law. We do not currently operate an automated refund process — a refund request outside of a legal requirement is handled manually, at our discretion, on a case-by-case basis.
• If a payment fails, we may place your account in a grace period before restricting access; we do not currently commit to a specific number of retry attempts or a specific grace-period length.
• Invoices are available from your billing settings. Taxes, where applicable, are calculated and collected by our payment processor as part of checkout.
• We do not store your payment card details; they are held by our payment processor. We may change pricing on notice; changes take effect for your next billing period, not one you have already paid for.

8. Free-tier limits and inactivity

Free-tier projects are subject to the resource limits published on our pricing page and may be suspended after a period of inactivity. Suspended projects and their data may be deleted if not reactivated within the period stated in our communications.

9. Privacy

Our handling of personal data is described in the Privacy Policy. Where Valori processes personal data on your behalf as a processor and you require a data processing addendum, contact support@valori.systems — this document does not exist as a pre-signed template today and would need to be put in place on request.

10. Availability and warranties

We do not currently offer a service-level agreement or uptime commitment for any plan, including during the beta. To the maximum extent permitted by law, the Service is provided “as is” and “as available”, without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted or error-free.

The Service uses cryptographic hashing (BLAKE3) to make unauthorized changes to stored state detectable after the fact. This is a tamper-evidence mechanism, not a guarantee: it does not back up your data, does not prevent data loss from infrastructure failure, and does not prevent unauthorized access to the systems it runs on. Maintaining your own backups of anything you cannot afford to lose remains your responsibility.

11. Limitation of liability

To the maximum extent permitted by law, Valori will not be liable for any indirect, incidental, special, consequential, or exemplary damages, or for loss of profits, revenue, or data, arising out of or relating to the Service. Valori’s total aggregate liability for any claim relating to the Service will not exceed the amount you paid to Valori in the twelve months before the claim (or, for Free-plan use, a nominal amount to be confirmed before publication — see the legal review checklist). Nothing in these Terms excludes liability that cannot be excluded under applicable law.

12. Indemnification

You will defend and indemnify Valori against third-party claims and resulting liabilities, damages, and reasonable expenses arising from your Customer Data, your breach of these Terms, or your violation of applicable law. The scope and any reciprocal indemnity from Valori to you is flagged for legal review before publication.

13. Suspension and termination

• You may stop using the Service at any time; see Section 3 for how to close your account.
• We may suspend or terminate your access for breach of these Terms or the Acceptable Use Policy, for non-payment, for a security incident, to comply with a legal obligation, or where resource use threatens the Service or other customers. Where practical, we will give notice first.
• On termination, your right to use the Service ends. We do not currently commit to a specific export window or deletion deadline for Customer Data after termination — see the Privacy Policy for what we can currently confirm.

14. Changes to these Terms

We may update these Terms. Material changes will be notified by email or an in-product notice before they take effect. Continued use after the effective date constitutes acceptance.

15. Governing law and disputes

These Terms are governed by the laws of [LEGAL INPUT REQUIRED: governing-law jurisdiction], without regard to conflict-of-laws rules. The parties submit to the exclusive jurisdiction of [LEGAL INPUT REQUIRED: dispute venue] for any dispute not subject to mandatory arbitration or a small-claims exception. This section is a publication blocker: it cannot be finalized until Valori’s operating entity and jurisdiction are confirmed.

16. Contact

[LEGAL INPUT REQUIRED: operator legal entity name]
[LEGAL INPUT REQUIRED: registered business address]
support@valori.systems